How To Access Guest Record To Provide Personalized Quality Valet Service
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PROVIDE VALET SERVICES TO GUESTS
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PROVIDE VALET SERVICES TO GUESTS
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Unit of measurement Code: D1.HHK.CL3.06 PROVIDE VALET SERVICES TO GUESTS
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Provide valet services to guests This unit comprises four Elements: • Identify the role of a valet • Ready to deliver valet services • Deliver valet services • Tape valet services.
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Assessment Assessment for this unit of measurement may include: • Oral questions • Written questions • Work projects • Workplace ascertainment of practical skills • Applied exercises • Formal report from employer/supervisor.
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Identify the function of a valet Performance Criteria for this Element are: • Draw the services delivered past a valet • Locate the position of valet inside the enterprise • Place the personal characteristics required of a valet (Continued)
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Identify the role of a valet • Describe training & personal presentation standards for a valet • Interpret enterprise policies & procedures for the provision of valet services • Identify & explicate the role of advice in valet service provision.
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Describe the services delivered past a valet • Applies to all establishments where specialist valet or butler services are conducted • Valet = Butler (Manservant, or a Admirer's admirer') • Not a common service • Adds style and class • May exist provided free – or may demand to exist paid for.
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Depict the services delivered by a valet Valet roles: • Housekeeper • Confidant • Guide • Concierge (Continued)
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Describe the services delivered by a valet • Organiser • Supervisor • Invitee relations. Valets & guests have a special human relationship due to the nature of the relationship
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Describe the services delivered by a valet Valet duties tin can include: • Communicating with guests & their party • Unpacking & storing guest baggage • Preparing clothes & footwear • Ironing of items (Connected)
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Describe the services delivered by a valet • Packing guest luggage • Cleaning & polishing shoes • Repairing apparel & other items • Providing assistance in relation to organization of invitee needs & requests (Continued)
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Describe the services delivered by a valet • Monitoring provision of services to the guest • Recording services delivered • Preparing room(s) earlier guest arrives • Looking afterwards invitee laundry & dry cleaning needs (Continued)
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Describe the services delivered by a valet • Organising & processing secretarial duties on request • Arranging bookings & making purchases • Organising activities to come across guest needs • Providing of local communication • Dealing with travel arrangements.
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Draw the services delivered by a valet Earlier guest arrives: • Research the guest • Identify their needs, wants & preferences • Take action to meet expectations.
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Depict the services delivered by a valet On departure: • Process charges to guest account • Update guest history • De-brief with management.
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Locate the position of valet within the enterprise The position of valet varies between backdrop: • They are forepart-of-firm staff • They are invitee contact staff • They are service providers. Businesswomen may request a female valet.
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Locate the position of valet inside the enterprise Interactions the valet may have include: • Liaise with Sales & Marketing • Liaise with Forepart Office & Concierge • Liaise with Food & Potable, Kitchen & Function/Banquet departments • Exist involved in middle-level direction meetings.
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Locate the position of valet inside the enterprise Valet employment options include: • Full-time • Part-fourth dimension • Coincidental • Outsourced.
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Place the personal characteristics required of a valet Valets must accept high-level working skills, plus: • Tact & affairs • Discretion • Etiquette (Continued)
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Place the personal characteristics required of a valet • Good manners • Politeness • Civility (Continued)
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Identify the personal characteristics required of a valet • Honesty • Dedication • Willingness to be of 18-carat service (Connected)
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Identify the personal characteristics required of a valet • An unbiased, prejudice gratis disposition • Punctuality • Attention to item • Initiative.
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Depict grooming & personal presentation standards for a valet Strict standards must be observed in relation to: • Wearing the uniform, ensuring: • It fits properly • It is make clean • Information technology is in proficient status.
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Describe grooming & personal presentation standards for a valet Your uniform must comply with venue requirements which tin can relate to: • Type & style of shoes • Name tag • Type of jacket or suit • Epaulettes • Tie. ALL the uniform must be worn.
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Describe grooming & personal presentation standards for a valet Basic grooming requirements include: • Regular washing/bathing • Utilise of a suitable deodorant • Use of lightly scented perfumes or after-shave lotion (Connected)
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Draw grooming & personal presentation standards for a valet • Use of neutral make-upwards for women • Good personal hygiene habits & practices • Men must be clean shaven • Hair must be great & tidy (Continued)
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Draw grooming & personal presentation standards for a valet • Keen & clean easily & nails • Practiced dental health • Sufficient rest • Do.
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Draw grooming & personal presentation standards for a valet Regarding personal presentation: • Always check your appearance in a full-length mirror • Maintain proficient posture • Only clothing bones jewellery.
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Depict training & personal presentation standards for a valet Develop a "valet'southward kit" to assistance yous: • Maintain your personal appearance • Assist guests with those 101 'fiddling things/issues' that crop up from time to time.
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Interpret policies & procedures for provision of valet services To identify & understand venue policies & procedures for valet service: • Consummate all required in-firm preparation • Talk with senior, experienced staff • Read the relevant documents. Never be agape to enquire questions to fully understand what applies
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Interpret policies & procedures for provision of valet services Policies & procedures may relate to: • Service standards & protocols • When valet service is provided • Ratio of valets to guests • Forms of address • Action relating to service provided (Continued)
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Interpret policies & procedures for provision of valet services • Honesty: • Telling the truth • Just charging for legitimate items or services • Not stealing • Not taking photographs (Continued)
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Interpret policies & procedures for provision of valet services • Use of equipment & facilities: • Ban on using venue equipment & facilities for personal use or gain • Ban on using annihilation belonging to the guest unless specifically instructed past the guest to do and so on their behalf (Continued)
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Translate policies & procedures for provision of valet services • Treatment of VIPs: • Prepare required items in accelerate or as required • Arrange preferential seating • Demonstrate deferential handling • Protect privacy & security to a higher level (Continued)
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Interpret policies & procedures for provision of valet services • Complimentary appurtenances & services provided equally standard • Discretionary authorization • Reporting procedures.
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Identify & explain the role of communication in valet service Good & effective communication is vital to develop trust & confidence – important aspects are: • Being enlightened of pre-arrival requests • Having good levels of product cognition • Providing comprehensive, authentic & current information • Being proactive (Connected)
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Identify & explain the part of communication in valet service • Keeping promises made • Not interfering.
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Identify & explicate the role of communication in valet service Good communication between valet & guest besides enhances: • Rapport • Goodwill.
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Identify & explain the function of communication in valet service Important standards of communication: • Listen • Observe • Know when to speak – and when non to (Continued)
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Identify & explain the role of communication in valet service • Maintain confidences: • Of guests • Of back up staff • Of family members • Of facts, figures, information, observations • A 2d language is beneficial.
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Place & explicate the office of communication in valet service Principles of effective communication: • All letters must have a purpose • Messages should match interest & power of guest • Eliminate unnecessary words • Employ words the guest will know/empathize • Messages must exist clear & concise • Speak calmly & slightly slower than normal.
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Place & explain the role of advice in valet service Good communication is vital to: • Meet guest expectations • Identify guest requirements • Assist/serve the guest • Create desired ambient • Facilitate relationships.
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Summary – Element ane When identifying the role of a valet: • Seek to identify roles & duties they are expected to undertake from direction & invitee perspective • Read the job or position description • Talk to management and more senior and experienced staff (Continued)
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Summary – Element 1 • Determine the fashion the position fits into the organisational nautical chart & how information technology integrates with other positions • Ascertain & comply with required personal characteristics • Make up one's mind & demonstrate advisable preparation & personal presentation (Continued)
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Summary – Element 1 • Access, read & understand venue policies & procedures relating to the commitment of services by a valet • Establish the personal scope of say-so applicable to the function • Appreciate the demand for excellent levels of communication to plant rapport, goodwill & trust, & to decide and clarify guest want, needs & preferences.
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Prepare to deliver valet service Operation Criteria for this Element are: • Obtain guest data in advance of guest arrival • Determine invitee requirements & preferences (Connected)
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Set up to deliver valet service • Liaise with other staff & external service providers to run across anticipated guest needs • Check guest room prior to guest arrival to ensure compliance with stated requests.
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Obtain guest information in advance of guest arrival Obtain guest data prior to their arrival so you can: • Learn about the guest • Place private needs, wants & preferences • Meet expectations. Always be proactive in obtaining this information.
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Obtain guest information in advance of guest arrival Always exist proactive in obtaining guest data: • Contact the invitee or their staff, if necessary • View internal guest history • Read documentation accompanying reservation • Talk to other staff.
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Obtain guest information in advance of invitee arrival Pre-inflow invitee information may include: • Names & details • Title/s • Special requests • Personal preferences (Connected)
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Obtain invitee information in accelerate of guest arrival • Itinerary for the duration of the stay; non all guests volition provide this • Functions and events required by the guest and all related details & requirements.
Source: https://www.slideserve.com/tibor/provide-valet-services-to-guests
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