How To Access Guest Record To Provide Personalized Quality Valet Service

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PROVIDE VALET SERVICES TO GUESTS

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PROVIDE VALET SERVICES TO GUESTS

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Unit of measurement Code: D1.HHK.CL3.06 PROVIDE VALET SERVICES TO GUESTS
Provide valet services to guests This unit comprises four Elements: • Identify the role of a valet • Ready to deliver valet services • Deliver valet services • Tape valet services.
Assessment Assessment for this unit of measurement may include: • Oral questions • Written questions • Work projects • Workplace ascertainment of practical skills • Applied exercises • Formal report from employer/supervisor.
Identify the function of a valet Performance Criteria for this Element are: • Draw the services delivered past a valet • Locate the position of valet inside the enterprise • Place the personal characteristics required of a valet (Continued)
Identify the role of a valet • Describe training & personal presentation standards for a valet • Interpret enterprise policies & procedures for the provision of valet services • Identify & explicate the role of advice in valet service provision.
Describe the services delivered past a valet • Applies to all establishments where specialist valet or butler services are conducted • Valet = Butler (Manservant, or a Admirer's admirer') • Not a common service • Adds style and class • May exist provided free – or may demand to exist paid for.
Depict the services delivered by a valet Valet roles: • Housekeeper • Confidant • Guide • Concierge (Continued)
Describe the services delivered by a valet • Organiser • Supervisor • Invitee relations. Valets & guests have a special human relationship due to the nature of the relationship
Describe the services delivered by a valet Valet duties tin can include: • Communicating with guests & their party • Unpacking & storing guest baggage • Preparing clothes & footwear • Ironing of items (Connected)
Describe the services delivered by a valet • Packing guest luggage • Cleaning & polishing shoes • Repairing apparel & other items • Providing assistance in relation to organization of invitee needs & requests (Continued)
Describe the services delivered by a valet • Monitoring provision of services to the guest • Recording services delivered • Preparing room(s) earlier guest arrives • Looking afterwards invitee laundry & dry cleaning needs (Continued)
Describe the services delivered by a valet • Organising & processing secretarial duties on request • Arranging bookings & making purchases • Organising activities to come across guest needs • Providing of local communication • Dealing with travel arrangements.
Draw the services delivered by a valet Earlier guest arrives: • Research the guest • Identify their needs, wants & preferences • Take action to meet expectations.
Depict the services delivered by a valet On departure: • Process charges to guest account • Update guest history • De-brief with management.
Locate the position of valet within the enterprise The position of valet varies between backdrop: • They are forepart-of-firm staff • They are invitee contact staff • They are service providers. Businesswomen may request a female valet.
Locate the position of valet inside the enterprise Interactions the valet may have include: • Liaise with Sales & Marketing • Liaise with Forepart Office & Concierge • Liaise with Food & Potable, Kitchen & Function/Banquet departments • Exist involved in middle-level direction meetings.
Locate the position of valet inside the enterprise Valet employment options include: • Full-time • Part-fourth dimension • Coincidental • Outsourced.
Place the personal characteristics required of a valet Valets must accept high-level working skills, plus: • Tact & affairs • Discretion • Etiquette (Continued)
Place the personal characteristics required of a valet • Good manners • Politeness • Civility (Continued)
Identify the personal characteristics required of a valet • Honesty • Dedication • Willingness to be of 18-carat service (Connected)
Identify the personal characteristics required of a valet • An unbiased, prejudice gratis disposition • Punctuality • Attention to item • Initiative.
Depict grooming & personal presentation standards for a valet Strict standards must be observed in relation to: • Wearing the uniform, ensuring: • It fits properly • It is make clean • Information technology is in proficient status.
Describe grooming & personal presentation standards for a valet Your uniform must comply with venue requirements which tin can relate to: • Type & style of shoes • Name tag • Type of jacket or suit • Epaulettes • Tie. ALL the uniform must be worn.
Describe grooming & personal presentation standards for a valet Basic grooming requirements include: • Regular washing/bathing • Utilise of a suitable deodorant • Use of lightly scented perfumes or after-shave lotion (Connected)
Draw grooming & personal presentation standards for a valet • Use of neutral make-upwards for women • Good personal hygiene habits & practices • Men must be clean shaven • Hair must be great & tidy (Continued)
Draw grooming & personal presentation standards for a valet • Keen & clean easily & nails • Practiced dental health • Sufficient rest • Do.
Draw grooming & personal presentation standards for a valet Regarding personal presentation: • Always check your appearance in a full-length mirror • Maintain proficient posture • Only clothing bones jewellery.
Depict training & personal presentation standards for a valet Develop a "valet'southward kit" to assistance yous: • Maintain your personal appearance • Assist guests with those 101 'fiddling things/issues' that crop up from time to time.
Interpret policies & procedures for provision of valet services To identify & understand venue policies & procedures for valet service: • Consummate all required in-firm preparation • Talk with senior, experienced staff • Read the relevant documents. Never be agape to enquire questions to fully understand what applies
Interpret policies & procedures for provision of valet services Policies & procedures may relate to: • Service standards & protocols • When valet service is provided • Ratio of valets to guests • Forms of address • Action relating to service provided (Continued)
Interpret policies & procedures for provision of valet services • Honesty: • Telling the truth • Just charging for legitimate items or services • Not stealing • Not taking photographs (Continued)
Interpret policies & procedures for provision of valet services • Use of equipment & facilities: • Ban on using venue equipment & facilities for personal use or gain • Ban on using annihilation belonging to the guest unless specifically instructed past the guest to do and so on their behalf (Continued)
Translate policies & procedures for provision of valet services • Treatment of VIPs: • Prepare required items in accelerate or as required • Arrange preferential seating • Demonstrate deferential handling • Protect privacy & security to a higher level (Continued)
Interpret policies & procedures for provision of valet services • Complimentary appurtenances & services provided equally standard • Discretionary authorization • Reporting procedures.
Identify & explain the role of communication in valet service Good & effective communication is vital to develop trust & confidence – important aspects are: • Being enlightened of pre-arrival requests • Having good levels of product cognition • Providing comprehensive, authentic & current information • Being proactive (Connected)
Identify & explain the part of communication in valet service • Keeping promises made • Not interfering.
Identify & explicate the role of communication in valet service Good communication between valet & guest besides enhances: • Rapport • Goodwill.
Identify & explain the function of communication in valet service Important standards of communication: • Listen • Observe • Know when to speak – and when non to (Continued)
Identify & explain the role of communication in valet service • Maintain confidences: • Of guests • Of back up staff • Of family members • Of facts, figures, information, observations • A 2d language is beneficial.
Place & explicate the office of communication in valet service Principles of effective communication: • All letters must have a purpose • Messages should match interest & power of guest • Eliminate unnecessary words • Employ words the guest will know/empathize • Messages must exist clear & concise • Speak calmly & slightly slower than normal.
Place & explain the role of advice in valet service Good communication is vital to: • Meet guest expectations • Identify guest requirements • Assist/serve the guest • Create desired ambient • Facilitate relationships.
Summary – Element ane When identifying the role of a valet: • Seek to identify roles & duties they are expected to undertake from direction & invitee perspective • Read the job or position description • Talk to management and more senior and experienced staff (Continued)
Summary – Element 1 • Determine the fashion the position fits into the organisational nautical chart & how information technology integrates with other positions • Ascertain & comply with required personal characteristics • Make up one's mind & demonstrate advisable preparation & personal presentation (Continued)
Summary – Element 1 • Access, read & understand venue policies & procedures relating to the commitment of services by a valet • Establish the personal scope of say-so applicable to the function • Appreciate the demand for excellent levels of communication to plant rapport, goodwill & trust, & to decide and clarify guest want, needs & preferences.
Prepare to deliver valet service Operation Criteria for this Element are: • Obtain guest data in advance of guest arrival • Determine invitee requirements & preferences (Connected)
Set up to deliver valet service • Liaise with other staff & external service providers to run across anticipated guest needs • Check guest room prior to guest arrival to ensure compliance with stated requests.
Obtain guest information in advance of guest arrival Obtain guest data prior to their arrival so you can: • Learn about the guest • Place private needs, wants & preferences • Meet expectations. Always be proactive in obtaining this information.
Obtain guest information in advance of guest arrival Always exist proactive in obtaining guest data: • Contact the invitee or their staff, if necessary • View internal guest history • Read documentation accompanying reservation • Talk to other staff.
Obtain guest information in advance of invitee arrival Pre-inflow invitee information may include: • Names & details • Title/s • Special requests • Personal preferences (Connected)
Obtain invitee information in accelerate of guest arrival • Itinerary for the duration of the stay; non all guests volition provide this • Functions and events required by the guest and all related details & requirements.