Where Is The La Metro Customer Service Center

Public transportation agency in Los Angeles, CA

Metro
Iv Metro-operated modes of service
Overview
Locale	Los Angeles County, California
Transit type	Double-decker Bus rapid transit Light track Rapid transit (subway) Paratransit
Number of lines	Bus: 140 Bus rapid transit: ii Light track: 4 Subway: 2
Number of stations	Rail: 93 Bus: 13,978[1]
Daily ridership	1,174,751 (2019, weekdays)[2]
Main executive	Stephanie Wiggins
Headquarters	Metro Headquarters Building I Gateway Plaza Los Angeles, CA
Website	www.metro.net
Operation
Began operation	February one, 1993
Technical
Organisation length	Rail: 105 miles (169 km) Bus: ane,433 miles (2,306 km)[i]

The Los Angeles County Metropolitan Transportation Potency (LACMTA), commonly branded equally Metro, is the agency that plans, operates, and coordinates funding for most of the transportation system in Los Angeles County. The agency directly operates a big transit system that includes passenger vehicle, light rails, heavy rail (subway), and bus rapid transit services; and provides funding for transit it does not operate, including Metrolink commuter rail, municipal jitney operators and paratransit services. Metro as well provides funding and directs planning for railroad and highway projects within Los Angeles County.

Background [edit]

The Los Angeles County Metropolitan Transportation Potency was formed on Feb i, 1993 from the merger of ii rival agencies: the Southern California Rapid Transit Commune (SCRTD or more than often, RTD) and the Los Angeles County Transportation Commission (LACTC).^[three]

The RTD was founded on August eighteen, 1964, to operate nearly public transportation in the urbanized Southern California region, including Los Angeles, San Bernardino, Orange, and Riverside counties. RTD replaced the major predecessor public bureau, the Los Angeles Metropolitan Transit Authority, and took over eleven failing other bus companies and services in the Southern California region.^[iv] Services outside of Los Angeles Canton began to be divested in the early 1980s.

The LACTC was formed in 1976 after a country requirement that all counties form local transportation commissions. Its master objective was to exist the guardian of all transportation funding, both transit and highway, for Los Angeles County.

The grouse betwixt the two agencies came to a caput in the 1980s. At that time, the LACTC was building the Blue Line (at present A Line) light rail line between Los Angeles and Long Beach, while the RTD was building the Red Line (now B Line) subway in Downtown Los Angeles. It was revealed that due to disputes between the agencies, the LACTC was planning to end the Blue Line at Pico Station, instead of serving the 7th Street/Metro Centre station being built by the RTD half dozen blocks due north.

LA Metro has causeless the functions of both agencies and now develops and oversees transportation plans, policies, funding programs, and both curt-term and long-range solutions to mobility, accessibility and environmental needs in the county. The bureau is also the principal transit provider for the city of Los Angeles, providing the majority of such services even though the city's Los Angeles Department of Transportation (LADOT) operates a smaller organisation of its own within the MTA service expanse in the city of Los Angeles.

The agency is based out of the Metro Headquarters Building, a 26-story high-rise function tower located side by side to Union Station, a major transportation hub and the main railroad train station for the Los Angeles metropolitan area.^[v]

The Los Angeles County Metropolitan Transportation Authorization operates the third-largest public transportation system in the U.s.a. by ridership with a 1,433 mi² (iii,711 km²) operating area and 2,000 pinnacle hour buses on the street any given business day.^[6] Metro also operates 105 miles (169 km) of urban rail service.^[1] The authority has 9,892 employees, making it ane of the region's largest employers.^[1]

The authorisation also partially funds xvi municipal jitney operators and an assortment of transportation projects including bikeways and pedestrian facilities, local roads and highway improvements, appurtenances move, Metrolink regional driver rail, Freeway Service Patrol and thruway telephone call boxes inside the County of Los Angeles.

To increment sustainability in transportation services, Metro also provides bike and pedestrian improvements for the over 10.one million residents of Los Angeles Canton.^[7]

Security and police enforcement services on Metro holding (including buses and trains) are currently provided by the Los Angeles County Sheriff's Department's Transit Services Bureau via contract, in conjunction with Metro Transit Enforcement Department, Los Angeles Police Section (Marriage Station and all LACMTA runway services inside the Metropolis of Los Angeles) and in the city of Long Embankment, the Long Beach Police Department.

Services [edit]

Metro Rail and Metro Busway system map

Metro Runway [edit]

Metro Rail is a rail mass transit arrangement with two subway and 4 light runway lines. As of November 2016^[update], the arrangement runs a total of 105 miles (169 km), with 93 stations^[1] and over 316,000 daily weekday boardings.

 A Line (opened 1990) is a light rail line running between Downtown Los Angeles and Downtown Long Beach.

 B Line (opened 1993) is a subway line running between Downtown Los Angeles and North Hollywood.

 C Line (opened 1995) is a low-cal rails line running between Redondo Beach and Norwalk, largely in the median of the 105 Freeway. It provides indirect admission to Los Angeles International Drome via a shuttle bus.

 D Line (opened 2006) is a subway line running between Downtown Los Angeles and the Mid-Wilshire district of Los Angeles. Most of its road is shared with the B Line.

 E Line (opened 2012) is a calorie-free rail line running between Downtown Los Angeles and Santa Monica.^[8]

 L Line (opened 2003) is a low-cal rail line running between East Los Angeles and Azusa via Downtown Los Angeles.^[nine]

Metro Bus [edit]

Metro is the master bus operator in the Los Angeles Bowl, the San Fernando Valley, and the western San Gabriel Valley. Other transit providers operate more frequent service in the residual of the county. Regions in Los Angeles Canton that Metro Coach does not serve at all include rural regions, the Pomona Valley, the Santa Clarita Valley, and the Antelope Valley.

In addition to hundreds of traditional routes, Metro besides operates a handful of Rapid routes that offering limited-stop services heavily traveled arterial streets and Express routes that travel on the extensive Southern California freeway system.

Metro Busway [edit]

A Metro Liner vehicle at the North Hollywood station on the Orange Line.

Metro Busway is a motorcoach rapid transit arrangement with two lines operating on dedicated or shared-use busways. The organisation runs a total of 60 miles (97 km), with 29 stations and over 42,000 daily weekday boardings equally of May 2016.

The Metro Busway organisation is meant to mimic the Metro Rail arrangement, both in the vehicle's blueprint and in the operation of the line. Vehicles stop at dedicated stations (except for the portion of the Metro J Line in Downtown Los Angeles), vehicles receive priority at intersections and are painted in a silvery livery similar to Metro Rail vehicles.

 Yard Line (opened 2005) is a autobus rapid transit line running between North Hollywood and Chatsworth.

 J Line (opened 2009) is a bus rapid transit line running between El Monte, Downtown Los Angeles, and Harbor Gateway, with some buses also serving San Pedro.

Busways [edit]

The Metro Busway J Line operates over ii busways, semi-exclusive roadways built into the Southern California expressway system. These busways are also used by other double-decker routes to speed upwards their trips.

• El Monte Busway (opened in 1974) is a combination busway and high-occupancy toll (HOT) roadway that runs in the median of the San Bernardino State highway (I-10 ) and on a split right-of-style. The busway provides express bus service betwixt Downtown Los Angeles and the San Gabriel Valley . Services on the busway are operated by both Metro and Foothill Transit .
• Harbor Transitway (opened in 1996) is a combination busway and HOT roadway that runs in the median of the Harbor Throughway (I-110 ). The busway provides limited bus service between San Pedro and Downtown Los Angeles. Services on the busway are operated by Metro, Orange County Transportation Authority , LADOT , Gardena Municipal Autobus Lines and Torrance Transit .

Other services [edit]

• Metro Bike Share: A bikeshare programme called which operates within Downtown Los Angeles, Venice, and the Port of Los Angeles. The arrangement was introduced in early 2016 at a cost $xvi million and uses about one,400 bikes and 93 stations.^[x]
• Metro ExpressLanes: High-occupancy toll lanes on the El Monte Busway and Harbor Transitway.
• Metro Expressway Service Patrol: A joint effort between Metro, Caltrans, and CHP offering free quick-fix repairs and towing from freeways.
• Metro Micro: An on-demand transit service, operated using vans. In that location are currently viii zones as of September 2021, with i more scheduled to exist added in the future.
• Bike paths: 475 miles (764 km) of bikeways for commuter and recreational purposes.
• HOV (Carpool) Lanes: 219 miles (352 km), 423 miles (681 km) both directions/each lane, of carpool, vanpool, and express autobus lanes.
• Metrolink: Partially funded by Metro, information technology is Southern California's regional commuter track organisation.

Fares [edit]

All Metro passes are sold on TAP Cards, smart fare cards on which customers can load value or a pass; they are valid on all Metro buses and trains equally well equally virtually city buses.

Faregates at some Metro Rail stations and the G Line require a TAP carte du jour, merely Metro equally a whole operates on a proof-of-payment system. The Los Angeles Canton Sheriff's Section, Los Angeles Police Section, Long Beach Police force Department and Metro's fare inspectors conduct random ticket inspections throughout the organisation. If customers are caught without a valid TAP card, they may be fined and/or subject to community service.

Fare evasion was estimated in 2007 to exist at 6%, costing Metro $2.6 million annually. In response to this, the Metro board canonical fare gating of all stations on the Reddish and Dark-green Lines, and selected stations on the Orange, Bluish, and Gilded Lines, capturing 84% of passengers using the organization. Calculation fare gates was selected to increase fare collections, implement altitude based fares on rail and transitways in the future, and reduce the potential of the system to terrorist attack.^[11] Former Metrolink executive director Richard Stanger critiqued the gate installation past citing its cost and ineffectiveness, concerns ultimately dismissed past the Metro lath.^[12]

Ridership [edit]

Weekday mode share in 2018

 B & D Lines (11.3%)

 Metro Double-decker (72.3%)

The Metro B Line has the highest ridership of all the Metro Runway Lines. The Metro B Line'due south operational cost is the lowest of all of the Metro Rail lines considering of its high ridership. The Metro Liner Metro J Line has the lowest ridership of all color-branded lines. Average daily boardings and rider miles for all of 2018 are equally follows:^[2]

Service	Weekdays	Saturdays	Sundays and Holidays	Average Weekday Rider Miles
Heavy Rail
B Line  D Line	137,142	81,837	70,250	648,132
Lite Rails
A Line	64,648	32,075	29,013	482,659
C Line	30,839	16,504	13,588	219,700
E Line	61,024	37,321	32,966	424,643
L Line	50,523	31,280	24,937	441,140
Charabanc and BRT
Metro Bus	878,862	550,391	423,771	3,739,826
One thousand Line	22,573	12,698	10,212	148,944
J Line	15,059	6,346	5,127	152,706
Total Bus and Rail	1,214,893	752,462	601,200	5,824,359

Governance [edit]

Metro is governed by a Lath of Directors with fourteen members, 13 of whom are voting members.^[xiii] The Board is equanimous of:

• The five Los Angeles Canton Supervisors
• The mayor of Los Angeles
• Iii Los Angeles mayor-appointees (at to the lowest degree one of whom must be an L.A. City Quango fellow member)
• 4 metropolis council members or mayors from cities other than Los Angeles, who each represent one region: San Gabriel/Pomona Valley, Arroyo/Verdugo, Gateway Cities and Westside Cities
• One non-voting fellow member appointed by the Governor of California (traditionally the Managing director of Caltrans District 7)

While the Metro board makes decisions on big issues, they rely on Service Councils to advise on smaller decisions, such as on motorbus terminate placement and over bus service changes.^[14] To enable this work, the councils call and deport public hearings, evaluate Metro programs in their area, and come across with management staff. In that location are v Service Councils, each representing a different region: Gateway Cities, San Fernando Valley, San Gabriel Valley, South Bay, and Westside/Primal. Each council is led by a board equanimous of a political appointees.

Funding [edit]

A complex mix of federal, country, canton and urban center taxation dollars likewise every bit bonds and fare box revenue funds Metro.

The Metro upkeep for 2020 is $7.2 billion. Below is the funding breakup from Metro's fiscal year 2020 budget:

Revenues	U.s.$ in Millions 2020[15]
Proposition A (0.5% sales tax)	873
Proposition C (0.v% sales revenue enhancement)	873
Measure R (0.v% sales tax)	873
Measure out One thousand (0.5% sales taxation)	873
Transportation Development Deed (0.25% sales revenue enhancement)	436.5
State Transit Assistance ("Diesel Taxation")	215.8
SB 1 Country of Proficient Repair Funding ("Gas Revenue enhancement")	xxx.1
Metro Passenger Fares	284.v
Metro ExpressLanes Tolls	58.4
Advertising	25.vi
Other Revenues	71.2
Grants Reimbursements	one,184.8
Bond Proceeds & Prior Year Carryover	1,408.half-dozen
Total Resources (US$ millions)	7,207.six

Jurisdiction [edit]

The agency is a public transportation and planning agency that lies under the jurisdiction of the Country of California. Although it falls under State regulations, it can also partake in regional and municipal levels of rule during a transportation development project.^[xvi] For example, it tin play a function in policies regarding a country'south housing policies, since the living situation of ane affects the methods of transportation its residents will accept.^[17]

This transit agency can measure out successful projects through key pointers such every bit low income ridership increase and an increment of favorable environmental and health factors for its public community.^[xviii] Increased low income ridership is a meaning gene because that focus grouping tends to makes upwardly the majority of public transit ridership.^[eighteen] Favorable environmental and health factors are besides relevant factors because they indicate a positive relationship within the space adult and its residents.^[16]

Fleet [edit]

Nigh of Metro's motorcoach armada is powered by compressed natural gas (CNG), the largest such fleet in the U.s.a..^[19] Using CNG reduces emissions of particulates past xc%, carbon monoxide by fourscore%, and greenhouse gases by 20% compared to diesel powered buses. The bureau is besides operating a limited number of battery electric buses, notably on the G Line busway, with plans to accept a fully electric coach system by 2030.^[20] Buses feature on-board visual displays and automated voice announcement systems that announce the adjacent stop.

The Metro Rail fleet is broken downwards into two main types: light rail vehicles and rapid transit cars (ordinarily called subway cars in Los Angeles). Metro'south low-cal track vehicles, used on the A, C, E and L Lines, are 87-pes (26.52 chiliad) articulated, high-floor double-ended cars, powered by overhead catenary lines, which typically run in two or three machine consists. Metro's subway cars, used on the B (Red) and D (Purple) Lines, are 75-foot (22.86 m) electrical multiple unit of measurement, married-pair cars, powered by electrified third rails, that typically run in 4 or half dozen car consists.

Time to come [edit]

NextGen Bus Plan [edit]

Metro is currently implementing information technology's "NextGen Double-decker Plan," a major restructuring of the agencies routes. The plan eliminates virtually of the Metro Rapid routes, along with low-performing Metro Local lines, to invest in the remaining routes. Metro says the plan will double the number of frequent motorcoach lines (divers equally a bus every 10 minute or better) and expand midday, evening and weekend service, while ensuring that 99% of electric current riders go along to take a less than ¼-mile walk to their motorcoach stop.

The plan is existence rolled out in several phases that started in December 2020 and are expected to be complete by December 2021.

Regional Connector [edit]

The Regional Connector is a tunnel under Downtown Los Angeles, joining the L Line at Footling Tokyo Station (1st Street and Central Artery) to the A Line (Blue Line) and E Line (Expo Line) at seventh Street/Metro Middle. This will lead to the creation of two lines, one between Long Beach and Azusa, and the other between East Los Angeles and Santa Monica. The projection is expected to open in August 2022.^[21]

K Line (Crenshaw/LAX Line) [edit]

The K Line, known every bit the Crenshaw/LAX Line during construction, is existence built from Aviation/LAX station on the C Line to Expo/Crenshaw station on the E Line, passing through Inglewood and Crenshaw, Los Angeles. Information technology will connect with a people mover to serve Los Angeles International Drome. A further phase will extend the line to Hollywood to connect with the B Line. The projection has suffered repeated delays and now is expected to open up in November 2022.^[21]

Imperial Line Extension [edit]

Stage one of the Regal Line Extension will add three new subway stations to the D Line at Wilshire/La Brea, Wilshire/Fairfax, and Wilshire/La Cienega. Construction on Phase ane began in 2014 and is expected to exist complete in 2024. Stage 2 to Century Urban center is expected to be complete in 2025, followed by Phase 3 to Westwood in 2027.

Gold Line Foothill Extension [edit]

Metro is planning an extension of the Aureate Line into the San Gabriel Valley to Pomona (North) station. The outset stage of this extension, to Azusa, opened on March 5, 2016. Construction for the 2nd phase to Pomona began on December two, 2017 and is expected to complete past early 2026.

Long-range Measure out M plans [edit]

Measure 1000, passed on Nov 2016, extends and increases the Measure R 30-year half-cent sales tax to a permanent ane-cent sales tax. This tax is expected to fund $120 billion in highway and transit projects over forty years.^[22] The tax is also expected to support over 778,000 jobs in the Los Angeles expanse and $79.3 billion in economic output.^[23]

Projects to be funded by Measure M, not previously mentioned above, include:^{[22] [24]}

• A streetcar in Downtown Los Angeles
• The Los Angeles County portion of the Loftier Desert Corridor: a freeway, rail transit, and bikeway corridor linking cities in the Antelope and Victor Valleys. Caltrans put the freeway on concord in 2019.^[25]
• Double-decker Rapid Transit connecting the G and B Lines in North Hollywood with the 50 Line in Pasadena
• Conversion of the G Line from Charabanc Rapid Transit to Light Rail
• Lite Rail along Van Nuys Boulevard to San Fernando
• Light Rail forth the West Santa Ana Co-operative from Marriage Station to Artesia
• Jitney Rapid Transit along Vermont Avenue between the B Line at Hollywood Blvd. and the C Line at 120th St.
• Southern extension of the C Line to Torrance Transit Eye
• Eastern extension of the C Line to the Norwalk/Santa Fe Springs Metrolink station
• Heavy Rail tunnel underneath or monorail over the Sepulveda Laissez passer linking the G Line in the San Fernando Valley and the D Line at Westwood/UCLA
• Heavy Rail or Monorail extension from the D line at Westwood/UCLA to LAX
• Extension of the L Line from East Los Angeles with a branch to Whittier next to the San Gabriel River
• Jitney Rapid Transit from LAX to the E Line at Santa Monica along Lincoln Blvd.
• Coach Rapid Transit in the North San Fernando Valley

See also [edit]

• Transportation in Los Angeles
• List of Los Angeles County Metro Rails stations
• List of Los Angeles County Metro Liner BRT Stations
• List of former Metro Express routes

People

• Hal Bernson, one-time Potency chairman

References [edit]

1. ^ ^{a b c d e} "Facts At A Glance". Metro. Archived from the original on 25 Dec 2016. Retrieved 16 Feb 2016.
2. ^ ^{a b} "Ridership Statistics". www.metro.internet . Retrieved 2020-08-17 .
3. ^ "California Code, Public Utilities Lawmaking - PUC § 130051.10". Findlaw . Retrieved 2021-eleven-xvi .
4. ^ metro.net history. Retrieved April iv, 2004. Archived September 28, 2007, at the Wayback Auto
5. ^ "Help & Contacts." Los Angeles County Metropolitan Transportation Authority. Retrieved on March eighteen, 2010.
6. ^ APTA Ridership Reports Statistics – United States Transit Agency Totals Alphabetize Archived 2006-03-14 at the Wayback Machine. Retrieved April iv, 2006
7. ^ "Metro Sustainability".
8. ^ Nelson, Laura J. (February 25, 2016). "Metro Expo Line to brainstorm service to Santa Monica on May 20". Los Angeles Times.
9. ^ Scauzillo, Steve (February 26, 2016). "When is the grand opening of the Golden Line Foothill Extension?". San Gabriel Valley Tribune.
10. ^ "Metro Bike Share: About". 2015-01-27. Retrieved October 21, 2018.
11. ^ "Metro Rails Gating Written report" (PDF). November 15, 2007.
12. ^ "Archived copy" (PDF). Archived from the original (PDF) on 2012-02-25. Retrieved 2015-10-21 . {{cite web}}: CS1 maint: archived copy every bit title (link)
13. ^ "California Lawmaking, Public Utilities Lawmaking – PUC § 130051". Findlaw . Retrieved 2019-03-02 .
14. ^ "Metro in Transition". Streetsblog Los Angeles. 2009-12-02. Retrieved September xiii, 2016.
15. ^ "FY20 Adopted Budget" (PDF). Los Angeles County Metropolitan Transportation Authority. July ane, 2019. Retrieved Feb 10, 2020.
16. ^ ^{a b} Pegrum, Dudley F. (1961). "The Los Angeles Metropolitan Transit Authority". Land Economic science. 37 (3): 247–255. doi:10.2307/3159723. ISSN 0023-7639. JSTOR 3159723.
17. ^ "Twenty-Kickoff Century Urbanism", Street Level: Los Angeles in the 20-First Century, Routledge, pp. 97–123, 2016-04-01, doi:10.4324/9781315611051-6, ISBN978-1-315-61105-1 , retrieved 2021-07-20
18. ^ ^{a b} Mohiuddin, Hossain (2021-02-19). "Planning for the Commencement and Final Mile: A Review of Practices at Selected Transit Agencies in the United States". Sustainability. xiii (four): 2222. doi:10.3390/su13042222. ISSN 2071-1050.
19. ^ "Metro Gets Grant For Purchase of More Clean-Air Buses". Los Angeles County Metro. 26 April 2006. Retrieved 2007-01-07 .
20. ^ "Fresh Air".
21. ^ ^{a b} Linton, Joe (2021-05-xi). "Metro Track Shorts: Crenshaw and Connector Delays, Sepulveda Video, and More". Streetsblog Los Angeles . Retrieved 2021-11-17 . {{cite web}}: CS1 maint: url-status (link)
22. ^ ^{a b} "Measure M: Metro'southward Plan to Transform Transportation in LA". The Plan . Retrieved 2016-11-eleven .
23. ^ "Fresh Air".
24. ^ "Measure Thousand projection descriptions". The Source. 2016-eleven-09. Retrieved 2016-11-11 .
25. ^ "Editorial: It was a terrible idea to build a new state highway in Los Angeles County. Now it'southward on hold for adept". Los Angeles Times. 2019-10-06. Retrieved 2019-10-17 .

External links [edit]

• Los Angeles County Metropolitan Transportation Authority

Source: https://en.wikipedia.org/wiki/Los_Angeles_County_Metropolitan_Transportation_Authority

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